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Refund & Return Policy

We appreciate your business and want you to be completely satisfied with your purchase. This Refund & Return Policy outlines the conditions under which refunds or returns are granted.

Eligibility for Refunds and Returns

• Requests must be made within 7 days of the delivery date.
• The item must be unused and in its original packaging.
• Proof of purchase is required for all refunds and returns.

Non-returnable Items

Certain types of items cannot be returned, including:

• Perishable goods (e.g., food, flowers)
• Custom or personalized items
• Downloadable software products

Refund Process

1. Submit your request by contacting our support team at support@routeriderz.com.
2. Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
3. If approved, the refund will be processed to your original method of payment within 7–10 business days.

Late or Missing Refunds

• Check your bank account again.
• Contact your credit card company; it may take some time before your refund is officially posted.
• Contact your bank. There is often some processing time before a refund is posted.
• If you’ve done all of this and still have not received your refund, please contact us at support@routeriderz.com.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at support@routeriderz.com.

Shipping Returns

To return your product, mail it to:

RouteRiderz, Returns Department,
Shop No. 4, DDA Market, Pocket A2,
Mayur Vihar Phase-3, Delhi - 110096, India

You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable.

Please review this policy periodically, as updates may be made to better serve you.